Terms of Service

1. Acceptance of terms

By creating an account or using ReturnToMe ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all subscribers (item owners) and to finders who interact with the Service without an account.

2. Description of service

ReturnToMe provides adhesive labels that link physical items to a digital return flow. When a finder scans a label, they are guided through submitting a return request. Subscribers pay for label allocations and fund finder rewards. ReturnToMe facilitates the return process but makes no guarantee — implied or express — that a lost item will be found, returned, or recovered through the Service.

3. Subscriptions and billing

Subscriptions are billed annually. You authorise ReturnToMe to charge your payment method at the start of each billing period. Prices are listed on the pricing page and may change with 30 days' notice.

Subscriptions auto-renew unless cancelled before the renewal date. Cancelling stops future charges but does not entitle you to a refund for the current period.

All payments are processed by Stripe. ReturnToMe does not store your full card details.

4. Finder rewards

Reward amounts are set by the item owner and are funded by a charge to the owner's payment method when an item is confirmed lost. Rewards are disbursed to finders after delivery is confirmed at our receiving address.

ReturnToMe is not liable if a reward cannot be delivered due to incorrect payout details provided by the finder, or if a third-party payment provider (PayPal, Venmo, Stripe) rejects or delays a transfer.

5. Shipping

When an owner confirms an item as lost, ReturnToMe generates a pre-paid return shipping label via EasyPost and emails it to the finder. Shipping is arranged on a best-effort basis. ReturnToMe is not liable for items lost, damaged, or delayed in transit.

6. User responsibilities

• You must provide accurate information when creating an account or submitting a return.
• You must not use the Service for fraudulent purposes or submit false claims.
• You are responsible for maintaining the security of your account credentials.
• Subscribers must keep their payment method current to use paid features.
• You must not copy, reproduce, duplicate, or fabricate ReturnToMe labels in any form.

7. Label integrity and authorised use

ReturnToMe labels are official identifiers issued exclusively through the Service. The return process and any associated recovery fee apply only to lost items tagged with labels officially issued by ReturnToMe to an active subscriber.

Copying, duplicating, reproducing, or fabricating ReturnToMe labels — whether physically or digitally — is strictly prohibited and constitutes a material violation of these Terms.

Any item returned using a duplicated or unauthorised label will incur an additional recovery fee of $50.00, charged to the subscriber account associated with the label code. Such use will also result in immediate subscription termination in accordance with Section 12.

8. Privacy

Your use of the Service is also governed by our Privacy Policy. Owner personal information is never shared with finders. Finders interact with a limited public view of label data only.

9. Intellectual property

All content, trademarks, and software comprising the Service are owned by ReturnToMe or its licensors. You may not copy, modify, or distribute any part of the Service without written permission.

10. Limitation of liability

To the maximum extent permitted by law, ReturnToMe is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including lost items, failed deliveries, or payment processing errors. Our total liability to you in any calendar year is limited to the amount you paid us in that year.

11. No guarantee of recovery

ReturnToMe is a facilitation platform, not a recovery service. The Service enables finders to voluntarily initiate a return; it does not actively search for, locate, or retrieve lost items on your behalf.

ReturnToMe makes no implied or express guarantee that any lost item will be found, returned, or recovered through the Service. Successful recovery depends on factors outside our control, including whether a finder encounters the item, whether the label is readable, and whether the finder chooses to participate.

Subscription fees are charged for access to the platform and label allocation, not for a promise of item recovery. No refund will be issued solely on the basis that a tagged item was not returned.

12. Termination

ReturnToMe reserves the right to suspend or terminate your subscription at any time if you violate these Terms, including but not limited to the label integrity requirements in Section 7. Termination may be immediate and without prior notice in cases of serious or repeated violations.

You may cancel your account at any time from your subscription settings. Upon termination, your label codes are deactivated and finders will no longer be able to submit return requests.

13. Changes to these terms

We may update these terms from time to time. We will notify subscribers by email at least 14 days before material changes take effect. Continued use of the Service after changes are effective constitutes acceptance of the updated terms.

14. Contact

Questions about these terms? Email us at support@return-to-me.com.