Support

Answers to common questions, and how to reach us.

How does ReturnToMe work?

You tag your belongings with a ReturnToMe label. If an item is lost, whoever finds it scans the QR code or visits the label's URL, and is guided through returning it to you, with a cash reward if you've set one for that item. You'll get an email as soon as someone finds your item.

What label sizes are available?

  • Small (0.2″ × 1.4″) — a slim URL-only strip for sunglasses, keys, and earbuds.
  • Medium (0.75″ × 2.6″) — a QR code label for wallets.
  • Large (1″ × 3.4″) — a QR code label for bags and luggage.
  • Square (1″ × 1″) — a compact QR code label for laptop chargers, water bottles, and other small items.

Who pays for return shipping?

You do, as the item owner — shipping is charged to your card on file each time an item is returned, even if the reward is set to $0. Make sure a payment method is on file under Subscription & Billing so a lost item can be marked as found without delay.

I have a gifted label. How do I claim it?

Sign up and choose “Skip — I have a gifted label” during registration, then enter your label code from Dashboard → Labels to claim it. You can upgrade to a paid plan at any time from your subscription settings.

I found someone else's item. What do I do?

Scan the QR code or visit the URL printed on the label — you'll be guided through returning the item to its owner, with a cash reward if the owner has set one for that item. You don't need an account to return an item.

Still need help?

Email us at support@return-to-me.com or click “Contact” below to send us a message directly.